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Customer Policies


Jeremie strives to make our service a positive experience, so we are committed to satisfying your needs and solving any problems. If you have questions or need to request a return authorization, please call one of our Customer Service representatives at 1-888-JEREMIE (537-3643) Monday through Friday from 8:00 a.m. to 5:00 p.m. Eastern Time.

After hours, you may leave a message and your call will be returned as quickly as possible. If it is easier for you, you may also fax us at 404-875-8660 or email us.

Ordering Basics
Orders may be Prepaid, or paid using a MasterCard, VISA, or Discover card. We no longer accept COD orders. If you've been in business for at least one year, you may complete an application for Net 30 credit terms.

If you would like to apply for a Net 30 account with Jeremie, please download the application and fax back to us at : 404-875-8660.

Checks returned for insufficient funds will be subject to a $25.00 charge.

All orders under $150.00 will be assessed a $10.00 special order fee. Items that are out of stock and totaling at least $50.00 will be backordered. Please order according to pack size. For example, if an item is sold in packs of 4, you must order multiples of 4. In other words, you may order 4, 8, 12, etc. You cannot order 3 or 5. We're sorry, but we cannot break packs.

Damages
Damages are the responsibility of the freight carrier, not Jeremie. Always inspect your shipment carefully upon arrival. Save all the original packaging and contact the carrier for their inspection. Damage claims should be filed with the carrier, usually within 24 hours of receipt of shipment.

Refused Shipments
All refused orders will be charged a 20% restocking fee. We're sorry, but there are no exceptions to this policy.

Shortages
Our quality control inspector signs off on every shipment, but if you discover something missing please contact Customer Service within 10 days of receipt of your order. For claims to be honored, you must call within 10 days.

Returns
All returns and defective merchandise require a Return Merchandise Authorization (RMA) number to be assigned by Customer Service. Note: We're sorry but no credits or refunds will be issued for any merchandise returned without authorization!

RMA numbers must be requested within 10 days of receipt of shipment. Returns that are not considered defective or broken will be subject to a 20% restocking fee.
  1. When reporting damages, shortages or discrepancies, please advise Customer Service of the item number, quantity and reason for return. You will then be assigned an RMA number which must be written on the outside of the box(es) to be returned. A call tag will be issued to pick up the merchandise.
  2. Please include your name, address and phone number in the box along with the merchandise to be returned. Important! Please write the RMA number on the outside of the box(es) to be returned. Note: Boxes without a visible RMA number on the outside will be refused!
  3. RMA's are valid for 30 days after issuance, so please make sure your merchandise is promptly returned. Also, keep a copy of both the RMA number assigned to you along with the call tag tracking number.